Offers and FAQ
Can I pre-order books before their publication date?
Books are available to purchase before their publication date. Please note that they will not be shipped out to you until their official publication date.
How can I track my order?
You should receive an email from our courier Mission Express within 48 hours of placing your order. This provides you with a tracking code and instructions regarding how to track your order. Please ensure that you check your junk emails.
How long does delivery usually take?
Delivery usually takes 7-10 working days from when order is processed. However, this is dependent upon the country that your book is being shipped to as well as our own stock levels.
Can I change the currency of my order?
Yes, we allow customer to pay in GBP – British pound sterling, USD – US dollar, EUR- Euro. To change the currency that you would like to pay in simply use the drop-down menu that is located in the left-hand corner of the website.
Are duties and customs charges included in my order?
Unfortunately, each order is subject to potential duties and customs charges.
Who can I contact if my order doesn’t arrive?
Do you ship internationally?
Yes, our courier of choice, Mission Express, ships internationally. However, delivery times may vary depending on the country that you are based in. If you want to confirm whether we ship to a specific country or have any further questions please email [email protected]
Can I amend a delivery address after an order has been placed?
Unfortunately, we cannot amend delivery addresses once an order is placed. Please check carefully when initially filling out your address.
What is your return policy?
We have a 30 day return policy. This is under the condition that the book is not damaged and can be re-sold.
How do I cancel an order?
If you would like to cancel an order, please email [email protected] and we will be able to help you with your request.
Do I get a discount when I place a bulk order?
Yes, we offer a substantial discount to those who choose to place a bulk order with us. This is dependent upon the number of books that are purchased – the more units that are bought, the higher the discount. To find out more information about bulk orders, email [email protected]
Can I publish with you?
Yes, we hope that you will consider submitting your writing proposals to us so that we have the opportunity to give them serious consideration. We attempt to provide valuable feedback on every proposal that we receive. If you feel that you would like to work with us, then please use the author proposal form to detail all the relevant features of your project.
How can I contact you?
What are your opening hours?
Monday – Friday 9-5pm GMT (excluding bank holidays and Christmas)
Authors – If you are a published author, editor or chapter contributor you are entitled to a 40% discount off up to 15 copies of your book.
To claim this offer email [email protected]
Associations – We offer discounts to members of various industry associations.